Frequently Asked Questions

By booking directly with us, you benefit from our best available rate, with no platform fees, as well as direct communication with our team before and during your stay.

Simply use the booking engine on our website by selecting your dates and the number of guests. Available dates and rates for your stay will be displayed automatically.

Yes. Reservations and payments made through our website are processed using secure payment platforms.

Depending on the reservation and the conditions applicable to your stay, a security deposit may be required. Details are provided during the booking process.

Check-in is from 4:00 PM and check-out is no later than 11:00 AM.

Early check-in may sometimes be available depending on reservations before your stay and the chalet's cleaning schedule. Please contact us before your arrival to check availability.

Late check-out may sometimes be available when no guests are arriving immediately after your stay. It is always subject to availability.

All the information needed to access the chalet is provided before your stay. Self check-in allows you to arrive and settle in easily.

Yes. Bedding for the chalet's beds is provided for your stay.

Yes. As part of our efforts to reduce unnecessary water use, one bath towel and one washcloth are provided per guest. A washer and dryer are available for longer stays.

Yes. Our chalets feature equipped kitchens for preparing your meals, including major appliances, dishes and various kitchen accessories. Specific amenities may vary slightly depending on the chalet.

Yes. Our chalets offer Wi-Fi suitable for remote work, streaming and everyday internet use.

Yes. Our chalets feature outdoor fire pits where you can enjoy evenings outside when conditions permit. During the winter season, a shovel is also provided so you can clear the snow around the fire pit.

Yes. Pets are welcome at all of our chalets for an additional fee. We recommend letting us know at the time of booking.

To preserve the peaceful atmosphere of the area, excessive noise is not permitted between 10:00 PM and 7:00 AM. We ask all guests to respect the neighbourhood and the natural surroundings.

Events or special gatherings are permitted only with prior approval. Please contact us before booking so we can review your request and confirm the applicable conditions.

Chertsey and Lanaudière offer a wide range of year-round activities, including hiking, snowshoeing, skiing, snowmobiling, water activities, Nordic spas, golf and outdoor experiences.

Yes. Ski Montcalm is easily accessible from our chalets. Val Saint-Côme is also a great option for enjoying a day of skiing in Lanaudière.

Parc régional de la Forêt Ouareau and Forêt Ô Cascades are among the popular nearby destinations for hiking, snowshoeing and enjoying nature.

Yes. Chertsey and Rawdon offer several restaurants, cafés, bakeries and shops within driving distance of the chalets.

Le Chardonnay can accommodate up to 10 guests. It features 5 bedrooms and 3 full bathrooms, making it an ideal choice for families or groups of friends.

Le Chardonnay features 5 bedrooms with 2 king beds, 1 queen bed and 2 double beds. One of the king bedrooms has its own private bathroom.

Yes. Guests staying at Le Chardonnay have access to Lac Jaune, allowing them to enjoy the beautiful natural surroundings according to the season.

Yes. The parking area can accommodate several vehicles and trailers. A heated garage may also be available for an additional fee for snowmobiles or ski equipment.